A STEP BY STEP GUIDE TO RETURNS
Step 1
The easiest way to get in touch is through Live Chat, by logging into your account. You can also reach us by messaging us in the same account section if you don’t have time to chat right now.
Step 2
Chat to one of our advisors. We will need your order number which can be found in your order confirmation email. Please note we cannot refund unwanted items unless they are returned unopened.
Step 3
We will require photographic evidence if you are returning a damaged item or if something has gone wrong with the item. Please have this ready before speaking to an advisor.
Step 4
You will need to post your item back to us. Please note, shipping costs are only covered if there is a problem with your order.
Step 5
Once an advisor has registered your return, we will send you a pre-paid returns label to your email address.
Step 6
Mail your return package. If a refund has been requested, this will be completed within 14 days of us receiving the package.